Medical Receptionist

Position:

Medical Receptionist (Full-time/Part-time available) Practice Name: Calwell Family Medical CentreLocation: Units 5 & 12, 7 Webber Street, Calwell ACT 2606

About Calwell Family Medical Centre:

Calwell Family Medical Centre is a brand-new, community-focused general practice established in the vibrant area of Calwell, ACT. We are committed to filling a vital healthcare need following the previous centre’s closure. Our mission is to provide accessible, high-quality, and patient-centered medical care. We operate on a mixed-billing model, prioritizing private billing to invest in excellent facilities, technology, and staff, while also providing bulk billing for vulnerable patient groups. We believe in building lasting relationships with our patients and fostering a welcoming and supportive environment.

The Role: 

We are seeking a highly organized, compassionate, and professional Medical Receptionist to be the first point of contact for our patients. You will play a crucial role in ensuring the smooth and efficient operation of our front desk and contribute to a positive patient experience.

Key Responsibilities:

1. Greeting and assisting patients and visitors in a friendly and professional manner.
2. Managing patient appointments, including scheduling, rescheduling, and confirmations.
3. Handling incoming and outgoing calls, emails, and faxes efficiently.
4. Managing patient registrations, updating demographics, and ensuring accurate data entry.
5. Processing patient billings, Medicare claims, and private health fund payments (mixed-billing environment).
6. Maintaining patient confidentiality and ensuring compliance with privacy regulations.
7. Assisting with general administrative tasks, including managing incoming mail and maintaining a tidy reception area.
8. Liaising with doctors, nurses, allied health professionals, and pathology services.
9. Managing medical records and recall systems.

Key Requirements & Qualifications:

1. Previous experience in a medical reception or administrative role, preferably within a general practice setting.
2. Proficiency with medical practice software (e.g., Best Practice, – specify if preferred).
3. Strong understanding of Medicare billing practices and patient rebate processes.
4. Excellent communication skills, both verbal and written.
5. Exceptional customer service and interpersonal skills.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. High level of attention to detail and accuracy.
8. Demonstrated ability to handle confidential information with discretion.

Desirable Attributes:

1. Familiarity with the local Calwell community.
2. Experience in a mixed-billing environment.
3. First Aid certification.

What We Offer:

1. The opportunity to be part of a new, growing, and community-focused medical centre.
2. A supportive and collaborative work environment.
3. Competitive remuneration based on experience.
4. Modern facilities and technology.
5. Opportunities for professional development.

How to Apply: 

Please submit your resume and a cover letter addressing the key requirements to [Email Address for Applications – e.g., careers@calwellfamilymedical.com.au]. Applications close on [Date – e.g., DD/MM/YYYY]. Only shortlisted candidates will be contacted.