Your Health, Our Priority
Dedicated to providing comprehensive and compassionate healthcare for your entire family.
About Calwell Family Medical Centre
20+ Years Experience
About Calwell Family Medical Centre
Calwell Family Medical Centre is a new, community-focused practice established in Calwell, ACT. We are committed to meeting the vital healthcare needs of Calwell and the surrounding suburbs across the ACT and NSW.
Our mission is to provide accessible, high-quality, and patient-centered medical care. We are mix billing practice, aiming to ensure we can invest in the best facilities, technology and staff.
We believe in building lasting relationships with our patients and fostering a welcoming and supportive environment for all your healthcare needs.
Now accepting online bookings via HotDoc and HealthEngine.
Doctors
Our team of experienced and compassionate doctors is dedicated to provide exceptional care tailored to your unique needs. Each doctor brings a wealth of knowledge, advanced training, and a patient-first approach to ensure you feel supported every step of the way. Get to know the experts who are here to keep you healthy and thriving.
High Quality Services for You.
General Practice Consultations
Expert care for acute illnesses, chronic disease management, and routine health check-ups for all ages.
Child Health
From immunisations and developmental checks to common childhood illnesses, we care for your little ones.
Women's Health
Comprehensive health services including shared antenatal care, Implanon & Intrauterine device insertion, reproductive health, and screenings.
Men's Health
Dedicated health services tailored to the specific needs and concerns of men, including preventative screenings.
Mental Health Services
Mental Health Care Plans and reviews, ongoing support for a variety of conditions, including ADHD management.
Aboriginal and Torres Strait Islander Health
Culturally sensitive healthcare services and support for Aboriginal and Torres Strait Islander communities.
Occupational Health & Worker's Compensation
Work-related injury management, pre-employment checks, commercial driving medicals, and return-to-work planning.
Skin Cancer Checks & Excisions
Thorough skin examinations, on-site excisions, graft, and flap repair for suspicious lesions.
Musculoskeletal Medicine
Diagnosis and management of muscle and joint pain, including intra-articular joint injections.
Chronic Disease Management & Geriatric Care
Personalised care plans for chronic conditions and comprehensive health support for older adults.
Weight Loss Consultations
Personalized programs and support to help you achieve and maintain a healthy weight.
Medicinal Cannabis Consults
Assessments and guidance for patients considering medicinal cannabis as a treatment option.
Diagnostics & Monitoring
ECG, Holter monitoring, and pathology collection for comprehensive health assessment.
Wound Care
Assessment, dressing, and management of various wounds to promote healing.
Pathology & Allied Health
On-site pathology collection and access to a network of allied health professionals for holistic care.
Visiting Specialists
We are actively working to bring a range of visiting specialists to Calwell Family Medical Centre to provide more comprehensive care locally.
Details of specialists and their availability will be announced soon. Please check back regularly for updates.
Our Consultation Fees
Medicare rebate will reduce the out-of-pocket cost if eligible.
Standard Consultation (Up to 20 minutes)
$100
Sunday & Public Holiday Consultation (Standard)
$130
Long Consultation (20-40 minutes)
$170
Telehealth Consultation (Standard)
$100
Saturday Consultation (Standard)
$115
Our Procedure Fees
Iron Infusion
$150
Intra-articular Injections
$150
Intrauterine device
$270
Implanon Insertion
$150
Please note: Other surgical procedures are charged differently according to site, nature, and complexity. Please discuss fees with your doctor prior to any procedure.
Patient Information
HotDoc Payments
Why is our clinic using HotDoc Payments?
We use HotDoc to securely process payment for your appointments. What’s more, it provides added convenience for patients who prefer to book and pay online, with an option to save details for your next consultation. For our current fees, please refer to the Fees section below.
Do I need to pay upfront for my appointment?
You will be asked to add your card details at the time of booking. We will wait until after your consultation to collect the full payment. You may see a temporary charge of US$1 where we validate your card but this money is refunded right away. The full payment will be taken once the Doctor finalises your consultation.
Our clinic also sends payment requests via SMS for outstanding accounts. In this case, you will be sent an SMS requesting payment with a HotDoc link attached to process your payment.
How do I claim my Medicare rebate?
Our clinic will process your Medicare rebate via patient claiming.
Does HotDoc store my card details?
No. The financial organisations we partner with and trust to verify and store your card details are called Stripe, Pin Payments and Spreedly. They are accredited by the Payment Card Industry – Data Security Standards (PCI-DSS) and are Level 1 certified. For more information, please see HotDoc Payments Security.
Can HotDoc see my card details?
No. Your card details, expiry, CVV codes and data are not visible to HotDoc nor the practice, and we do not collect or store these details.
Why was US$1 charged to my card after I added a payment method?
When you add a payment method there will be a US$1 pending charge processed on your card. In all cases, you will never be charged the amount as this is a temporary pre-authorisation in order for the financial organisations that we partner with to verify your card details.
How can I request a refund?
HotDoc does not process refunds. Please contact our clinic for a refund.
How do I add or delete my payment details?
Log into your HotDoc account or Partnered Health APP, view your account details and update as required.
If you would like to read more about how HotDoc handles security as well as your personal information, please view HotDoc security page and privacy policy. To see how HotDoc financial providers handle security and privacy, please view the links below:
Pin Payments Security / Pin Payments Privacy
Spreedly Security / Spreedly Privacy
You can also check out HotDoc payment security FAQs for more information:
Payments Security FAQs
Patient Privacy and Security
Fees
Calwell Family Practice is a private billing practice, so fees are at the discretion of your treating doctor.
Our Consultation Fees
Medicare rebate will reduce the out-of-pocket cost if eligible.
Standard Consultation (Up to 20 minutes)
$100
Sunday & Public Holiday Consultation (Standard)
$130
Long Consultation (20-40 minutes)
$170
Telehealth Consultation (Standard)
$100
Saturday Consultation (Standard)
$115
Our Procedure Fees
Iron Infusion
$150
Intra-articular Injections
$150
Intrauterine device
$270
Implanon Insertion
$150
Please note: Other surgical procedures are charged differently according to site, nature, and complexity. Please discuss fees with your doctor prior to any procedure.
Appointments
We reserve several appointments each day for urgent matters and on the day consultations. Please indicate to our reception team if you require an urgent appointment.
Our aim is to provide a same day appointment wherever possible. Our standard appointments are booked for 15 minutes.
Please request a longer appointment if you have several issues to discuss. This will help us to run on time and not keep you waiting.
Procedures such as excisions and Care Plans for Chronic Disease Management require longer appointments. Please indicate this to our reception team at the time of booking.
Cancellation
There may be a cancellation fee if we do not receive notice of your cancellation.
We need 24 hours notice if you wish to cancel an appointment to avoid a Did Not Attend fee.
If we receive late notice of your cancellation a fee will apply. This enables us to reschedule the day for other patients.
A $40 cancellation fee will apply if we do not receive at least 4 hours’ notice prior to your appointment.
Privacy & Confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.
Complaints
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
Please forward all your complaints at reception@calwellfmc.com.au
What patients are saying!
